These terms and conditions outline the rules and regulations for the use of Spitflare’s Website and Service.
By accessing this website and/or using our Service we assume you accept these terms and conditions in full. Do not continue to use Spitflare’s website/Service if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:
“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Hong Kong. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
How Our Service Works
Spitflare offers a pre-set package of daily and weekly Adwords account optimisations for existing Adwords campaigns. We do not set up brand new campaigns and we do not rescue “dead” campaigns. We optimise campaigns that are already running with some level of success.
You are free to ask unlimited questions via email about your Adwords campaign and our optimisations. However, any work requested outside of the scope of our pre-set package will be quoted extra for. After payment of the additional fee, we perform the extra work that was requested. Unless extra work is requested and paid for upfront, only the services outlined as part of our package will be performed.
Spitflare reserves the right to cancel a client relationship at any time.
The Spitflare productised service is currently in open Beta mode. During this time, we reserve the right to change any aspect of the service, including but not limited to: the price; what’s included; what’s not included; and the guarantee.
We will send you a weekly report and an optimisation summary email. The email will detail the optimisations completed over the past week and the report will detail the results from the campaign. If you have any questions, email us and our team will endeavour to respond within 24 hours.
We operate a “fair usage” policy on our unlimited email support. For clients that continuously email us time-consuming email queries, we may have to start charging a fee for email support or we may have to terminate the client relationship.
Guarantees & Refunds
Spitflare offers a 100% 90 day money back guarantee. We guarantee the following three things, if we haven’t done all of the following in the first 90 days then you’ll get a full refund:
- We will improve your account’s CPA or ROI (assuming your conversion tracking is already installed and you have at least 6 months previous CPA/ROI data for us to measure against).
- We will complete every single one of our weekly optimisations, every single week.
- We will offer customer service via email support that you are happy with.
If you think we haven’t done all the above within the first 90 days of working with us, you can claim your refund by emailing your account manager.
Payments & Cancellations
Payments are due monthly and in advance. We will debit your credit card on a monthly basis and services for that month will only be delivered after payment is made. If payment is missed for any reason, our services will stop until payment is made. You can cancel your Spitflare subscription at any time with 24 hours notice. Simply email your account manager to request the cancellation.
Prices for the Services may change at any time at Spitflare’s sole and exclusive discretion. The Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
Unless otherwise stated, Spitflare and/or it’s licensors own the intellectual property rights for all material on Spitflare. All intellectual property rights are reserved. You may view and/or print pages from spitflare.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
- Republish material from spitflare.com
- Sell, rent or sub-license material from spitflare.com
- Reproduce, duplicate or copy material from spitflare.com
- Redistribute content from Spitflare (unless content is specifically made for redistribution).
Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury resulting from negligence;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:
- (a) are subject to the preceding paragraph;
- (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.